Website
Privacy Policy
EFFECTIVE DATE
02/06/2026
Praxis Virtual Solutions (ABN 28 989 391 802) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at www.praxisvirtualsolutions.com ("Website") or engage with our services. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website or engaging our services, you consent to the practices described in this Policy.
Who We Are
Praxis Virtual Solutions is a sole trader business registered in Western Australia, Australia, providing virtual business support services including email marketing management, social media management, virtual assistant support, client account management, project management, and data analytics.
Jadon Medel is the owner and responsible person for the purposes of privacy compliance. If you have any questions or concerns about how we handle your personal information, please contact us.
What Personal Information We Collect
We may collect the following types of personal information:
- Contact details: your name, email address, phone number, and business name, when you submit an enquiry through our Website contact form or email us directly.
- Communication records: the content of messages or enquiries you send us.
- Technical data: your IP address, browser type, device type, pages visited, time on site, and referral source, collected automatically through website analytics tools (see clause 5).
- Business information: if you become a client, information about your business, marketing goals, account credentials, and any content or data you provide for the delivery of our services.
We only collect personal information that is reasonably necessary for our business functions. We do not collect sensitive information (as defined under the Privacy Act 1988 (Cth)) unless you volunteer it and it is directly relevant to the services requested.
How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you: when you submit a contact form, send an email, or communicate with us by phone.
- Automatically: through cookies, web beacons, and analytics tools when you browse our Website (see clause 5).
- Through third-party platforms: when we manage accounts or campaigns on your behalf (e.g. Meta Business Suite, Google Ads, Mailchimp), we may access personal data of your customers as part of service delivery. This data is processed solely on your behalf and in accordance with clause 8.
Why We Collect and Use Personal Information
We collect and use personal information for the following purposes:
- To respond to your enquiries and communicate with you about our services.
- To deliver services to you as a client, including managing campaigns, accounts, and projects on your behalf.
- To issue invoices, process payments, and maintain financial records.
- To improve our Website and services through analytics and performance data.
- To comply with our legal and regulatory obligations.
- To send you service-related communications (we do not send unsolicited marketing emails).
We will not use your personal information for any purpose that is incompatible with the reason it was collected, without your consent.
Cookies and Website Analytics
Our Website uses cookies and similar tracking technologies to understand how visitors use the site. A cookie is a small text file stored on your device when you visit a website. We use the following tools:
Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to collect information about how visitors use our Website. Google Analytics uses cookies to collect data including your IP address (anonymised), browser type, pages visited, time spent on pages, and referring website.
Meta Pixel (Facebook Pixel)
We use the Meta Pixel, a tracking tool provided by Meta Platforms, Inc. The Meta Pixel is a snippet of code that allows us to measure the effectiveness of our advertising, understand the actions visitors take on our Website, and deliver more relevant advertisements on Facebook and Instagram.
You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of the Website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
By continuing to use our Website after being presented with this Policy, you consent to our use of cookies and tracking technologies as described in this clause.
Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties.
We may disclose your personal information to the following categories of recipients, only to the extent necessary:
- Our contractors and subcontractors, including those located in the Philippines, who assist us in delivering services to you (see clause 7 for cross-border disclosure details).
- Third-party platform providers used in delivering our services (e.g. Mailchimp, ActiveCampaign, HubSpot, Meta, Google), where necessary to perform the services you have engaged us for.
- Our professional advisers, including accountants, lawyers, or insurance providers, on a confidential basis.
- Government bodies, regulators, or law enforcement agencies, where required by law or court order.
We will not disclose your personal information to any other third party without your prior written consent, except as required or permitted by law.
Overseas Disclosure of Personal Information
In the course of delivering our services, we may share personal information with contractors or subcontractors located outside of Australia, including in the Philippines. This may occur when our contractors assist in managing client accounts, preparing content, or delivering virtual assistant services.
Before sharing personal information with overseas contractors, we take reasonable steps to ensure that those contractors are subject to privacy obligations that are substantially similar to the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By using our Website or engaging our services, you consent to your personal information being disclosed to overseas recipients as described in this clause. Please note that where we disclose personal information to an overseas recipient, we may not always be able to ensure that the overseas recipient will handle your personal information in accordance with Australian privacy law. If such a recipient mishandles your information, you may not be able to seek redress under Australian law, and we may not be held accountable under the Privacy Act 1988 (Cth) in those circumstances.
Personal information may also be processed outside Australia through third-party services such as Google Analytics (United States) and Meta Pixel (United States). These transfers are governed by those providers’ own terms and privacy frameworks.
Client Customer Data
Where we provide services that involve handling personal data belonging to our clients’ own customers (for example, managing an email marketing list), we act as a service provider processing that data on the client’s behalf.
In such cases, our client is responsible for ensuring that all personal data provided to us has been collected lawfully, with the appropriate consent required under applicable Australian privacy and marketing laws, including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).
We will only use client customer data for the specific purposes of delivering the agreed services and will not use it for any other purpose without the client’s written consent.
Data Security
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
- Storing digital records in password-protected and access-controlled systems.
- Limiting access to personal information to those who need it to perform their role.
- Requiring contractors and subcontractors to maintain appropriate confidentiality and security obligations.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
If we become aware of a data breach that is likely to result in serious harm to any individual whose information is involved, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act 1988 (Cth)).
Retention of Personal Information
We retain personal information only for as long as it is necessary for the purpose for which it was collected, or as required by law. In general:
- Client engagement records and associated personal information are retained for a minimum of seven (7) years for financial and legal compliance purposes.
- Enquiry records from non-clients are retained for a reasonable period after the enquiry and then securely deleted.
- Website analytics data is retained in accordance with the data retention settings of the relevant platform (Google Analytics / Meta Pixel).
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
Your Rights – Access and Correction
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
- Make a complaint about how we have handled your personal information.
To exercise any of these rights, please contact us in writing at admin@praxisvirtualsolutions.com. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).
We may need to verify your identity before processing a request. In some circumstances, we may be unable to provide access to certain information (for example, where doing so would unreasonably impact the privacy of another individual, or where the information is legally privileged). If we decline a request, we will provide written reasons.
Privacy Complaints
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you may make a complaint by contacting us in writing at admin@praxisvirtualsolutions.com. Please include as much detail as possible about the nature of your concern.
We will acknowledge your complaint within five (5) business days and endeavour to resolve it within thirty (30) days. If we are unable to resolve the complaint to your satisfaction, you may escalate it to the Office of the Australian Information Commissioner (OAIC):
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or the services we offer. When we do, we will revise the version number and effective date at the top of this document and publish the updated Policy on our Website.
Your continued use of our Website after any changes to this Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.